[Image warning] "Sukiya Mouse Miso Soup" really existed!? What is the truth behind the shocking case of rat contamination?

The shocking incident of rats being found in Sukiya's miso soup was spread on social media, shocking the world. In this article, we will explain in detail how this incident occurred and how an official apology was made. We will also delve into why the announcement was delayed, measures to prevent recurrence, and the importance of hygiene management in the restaurant industry.

1. The shocking beginning: The "Sukiya rat infestation" incident spread on social media

In March 2025, a shocking post on social media stating that "a rat had been found in Sukiya's miso soup" spread and quickly became a hot topic. The incident started with an image posted to a Google Maps review. When a customer ordered a "Tamakake Breakfast" at the Tottori Minamiyoshikata branch, a dead rat was allegedly found floating in the miso soup, and the image went viral on social media. Many people who saw the image were shocked and shocked by this unbelievable event, with some even asking, "Isn't this a fake image?"

However, the debate on social media did not die down, with many people expressing shock, such as, "I can't believe such a big rat could be served unnoticed," and postings specifically criticizing Sukiya. This situation raised doubts about the authenticity of the problem and caused further confusion.

2. Sukiya's official announcement and apology

A few weeks after the incident, Sukiya officially acknowledged the problem and apologized on its official website. According to Sukiya, at around 8:00 a.m. on January 21, 2025, a customer at the Tottori Minamiyoshikata store reported that a foreign object had been mixed into the miso soup. When an employee went to check on the scene, they reported that they found a dead rat. The store immediately investigated the matter and confirmed that a foreign object had been mixed in, so Sukiya officially apologized and announced measures to prevent recurrence.

After the problem was discovered, Sukiya immediately closed the store temporarily and conducted a hygiene inspection. It also took measures to prevent cracks in the building to prevent foreign objects from entering. In addition, it instructed all stores nationwide to thoroughly visually inspect products before serving them, and announced a policy to strengthen hygiene education for employees.

3. Why was it not made public for about two months?

Sukiya did not officially release any information for about two months after the incident came to light. Many consumers were skeptical about this delay in disclosure. In its official announcement, Sukiya also explained why the announcement was delayed. According to a Sukiya spokesperson, the company apologized, saying, "By refraining from making an announcement at the beginning of the incident, we caused anxiety and concern among many customers," and expressed regret for having amplified consumer anxiety.

Furthermore, Sukiya consulted with the health center immediately after discovering the problem and resumed business after an on-site inspection, but the delay in making the matter public led to the spread of speculation and unreliable information from outside, further complicating the situation. As a result, consumer trust was lost, and Sukiya takes its delay in response seriously and has promised to make improvements in the future.

4. Measures to prevent recurrence: Strengthening employee education and hygiene management

Sukiya has emphasized that as a measure to prevent recurrence, it will first thoroughly implement visual inspections within its stores. In particular, it will be necessary to strengthen employee education and monitoring systems to prevent contamination of miso soup ingredients during preparation. In addition, to prevent the risk of external pests entering through cracks and gaps within its stores, it will conduct regular building inspections and strengthen measures to block entry routes for pests and vermin.

In response to this incident, Sukiya made "strengthening hygiene management" a top priority, and has made all restaurants across the country re-examine visual inspections of food before serving it, and introduced a new training program to prevent recurrence. In addition, the hygiene management system at all restaurants has been checked and revised, and a concrete action plan has been presented to improve operations.

5. What to do if consumers encounter food contamination

It is also necessary to explain how consumers should respond if they encounter foreign objects in their products. According to the lawyer, when a foreign object is discovered, it is important to first take a photo and keep the receipt and product packaging. After that, contact the store immediately and report that a foreign object was found. Before spreading the information on social media, it is necessary to first check the facts and be careful not to spread false information. If the facts are confirmed, it may be permitted to share it on social media, but it is important to act with caution.

6. Thorough hygiene management required in the restaurant industry and the importance of introducing HACCP

This incident has reaffirmed the importance of hygiene management in the restaurant industry. In Japan, from 2021, it will be mandatory for all restaurants to implement hygiene management standards called "HACCP". HACCP requires the establishment of a check system to prevent foreign matter contamination, and Sukiya also complies with this standard. However, since an incident like this has actually occurred, it is necessary to review hygiene management throughout the industry and strengthen stricter management systems.

7. Summary: Strengthening hygiene management throughout the industry and efforts to restore trust

The "Sukiya rat contamination incident" came as a huge shock to consumers. The delay of about two months in making the announcement and the fact that foreign objects had been found in the food temporarily damaged Sukiya's credibility. However, by taking thorough measures to prevent a recurrence and strengthening hygiene management, the company is gradually working to regain trust. The restaurant industry as a whole will be required to strengthen hygiene management in the future, and further efforts are needed to restore consumer confidence.

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