[Image warning] Where did the rat get into the delivery hall? What caused the live rat to be found during delivery?

A detailed explanation of the issue of live rats being mixed into deliveries made by Demae-can. This is a comprehensive article that includes details of the incident, Demae-can's apology, measures to prevent recurrence, and customer reactions. It also considers risk management in the delivery industry, along with future improvement measures.

1. Incident: Live rat found in bag at Demae-kan

On March 29, 2025, a customer who used Demae-can's delivery service discovered a live rat in a bag of food delivered to their home. The rat was about 5 cm in size, and the customer immediately reported it to Demae-can. The rat was then exterminated on-site by a professional exterminator. The circumstances surrounding the discovery of the problem are as follows:

▪️Demae-can delivered meals received from affiliated restaurants to customers' homes as "drop-off" deliveries.

▪️The product was delivered in a plastic bag, and the bag was sealed.

▪️The customer removed the bag and discovered that there was a live rat inside.

2. Demae-can's response and apology: Apology to customers and start of investigation

Demae-can has deeply reflected on this issue and officially apologized. After apologizing to customers for "causing great inconvenience and concern," the company announced the following measures:

▪️Investigation of the route of contamination : Demae-can is thoroughly investigating at what stage the rats got into the bags, particularly from the member store to Demae-can, and then to the delivery process by the delivery staff to the customer.

▪️Measures to prevent recurrence : Going forward, we will reevaluate the delivery method for "drop-off delivery" and have the delivery staff thoroughly check the items. We are also considering improvements to ensure a safe delivery method for customers.

In response to this issue, Demae-can has promised to review its future delivery methods and take thorough measures to prevent a recurrence.

3. Risks of "Delivery at Doorstep": Risk of food being mixed with pests

What is noteworthy about this incident is the risk of "drop-off" delivery, a delivery method in which the delivery person leaves the product at the customer's doorstep before leaving, but this can lead to the following problems:

Contamination due to external factors

With "drop-off delivery," products are left outside, increasing the risk of contact with pests and animals from outside. Small animals, especially mice, can come into contact with food even through the smallest of gaps and enter product bags. Experts have said that mice can also get into Demae-kan bags if there are even the smallest of gaps.

Crime prevention and hygiene management issues

Leaving food outside for delivery can pose problems not only in terms of hygiene but also in terms of crime prevention. The very fact that rats have invaded food can cause customers to worry about their health, so measures to avoid such risks are urgently needed.

4. Customer Response and Social Impact

This news was widely reported on social media and news sites, and prompted a flurry of reactions from customers and the general public. The main reactions include:

Customer Concerns and Complaints

In light of this incident, many customers are feeling uneasy about using "leave-to-door delivery," with many saying that "the very fact that food is being left outside is a problem." In addition, customers who realize that there is a real risk of rats or vermin getting into the door when using "leave-to-door delivery" services may be hesitant to use them in the future.

Calls for improvement

There were also many calls for the entire delivery industry to introduce safer delivery methods other than "leaving food at door-to-door delivery." In particular, in areas where rats are prevalent, there are increasing calls for the introduction of delivery boxes and other delivery methods, as leaving food outside entails risks.

5. Demae-can's measures to prevent recurrence: Thorough checks on delivery staff

In order to prevent the problem from recurring, Demae-can has announced that it will take the following measures to prevent recurrence:

Strengthening verification of delivery personnel

Demae-can has decided to thoroughly inspect products for any abnormalities when delivery staff receive them or deliver them to the delivery address, as a first step to prevent contamination by foreign objects such as rats and pests.

Introducing safe delivery methods

In the future, in order to reduce the risks associated with using "delivery to door," we are considering introducing delivery lockers and adopting a method of delivering products to designated safe locations. This will enable us to minimize the impact of external factors.

6. Industry-wide risk management: future challenges

The Demae-can incident is an important lesson for the entire delivery industry. As a future challenge, it is necessary to strengthen risk management during food delivery.

Providing customers with the right choices

Customers will also need to be provided with an explanation to help them understand the risks associated with "delivery to door" and measures to avoid those risks. It is important to promote the use of parcel lockers and provide flexible delivery methods tailored to the needs of each customer.

7. Summary

The recent rat contamination incident in Demae-can's "drop-off" parcels has highlighted new issues in the home delivery industry. Demae-can has quickly apologized and is taking steps to prevent recurrence, but the industry as a whole will need to strengthen its risk management going forward. It is urgent that improvements be steadily implemented to ensure that customers can use the service with peace of mind.

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