Hi FanPlus guys!
You know that FanPlus NEVER charges you for cash or voting tickets. Everything is with no payment
Q. How do I get cash or voting tickets then?
A. We offer you “Get free cash/VTs” or “Do missions” to get VTs!
Go to “Vote” menu on FanPlus app → discover all 4 menus to get cash / VTs
Q. I clicked “Get Free Voting Tickets” to watch video ads, but nothing shows up
A. We apologize for the inconvenience. We are aware of the issue and contacting with ad providers actively. Meanwhile, you can try the guidelines below!
For all users : If the ad is not loading over 30seconds, please close the app and re-open it again.
For Android users : If the ad is not loading over 30seconds, please close the app and re-open it again. Also, delete your activity of FanPlus app (Android guidelines : https://support.google.com/websearch/answer/465?co=GENIE.Platform%3DAndroid&hl=en) and try to see ads on the app again.
For iOS users : If you are an iOS user, you must deactivate “Limit Ad Tracking” to watch video ads.
Go to Setting on your device (not FanPlus app setting!) -> Privacy -> Advertising -> turn off “Limit Ad Tracking”
Q. I clicekd “Do Missions” and “Get Free Cash” but nothing shows up
A. for international markets, there might be no campaings available due to the ad provider’s policy.
Go to “Vote” menu → “Buy Votes (VTs)” → “Get fee votes” → TADA! you can participate campaigns to get VTs.
Q. I participated a campaign but I did not get rewards (voting tickets)
A. Unfortunately, we cannot check the issue on FanPlus. Please check which ad platform you used for the participation, and report your issue to the platform customer service.
To report the issue, please follow the guidelines :
- Issue on Tapjoy : http://www.fanplus.co.kr/faq_tapjoyeng/
- Issue on Fyber : http://www.fanplus.co.kr/fyber_en/
- Issue on Pincrux : http://www.fanplus.co.kr/pincrux_en/ (Currently only users in Korea can use it)
- Issue on TNK : http://www.fanplus.co.kr/tnk_en/ (Currently only users in Korea can use it)
Still troubled with any issue? Please contact us. We will check it out as soon as possible!
via FanPlus app : Setting → Contact us → write your issue in detail (inc. your country / gender / age) → Send
via Email : write your issue in detail (inc. your country / gender / age) to [email protected]