A somewhat strange writer's chatroom

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No, I have no idea what is going on?
I'm sure the popcorn balance has been deducted, but I didn't receive a text message and when I checked my email, it didn't come either. They said the amount of popcorn I have is less than the amount I requested for withdrawal, so I can't withdraw it. I clearly withdrew the amount of popcorn, but what should I do? I'm confused, Fanplus operator.